- Shipping & Returns
- Shipping & Returns
Shipping Costs
Domestic Shipping (Australia):
- Small (A4): Standard Post – $12, Express Post – $15
- Medium (A3): Standard Post – $16, Express Post – $19
International Shipping (New Zealand):
- Small (A4): Standard Post – $19, Express Post – $35
- Medium (A3): Standard Post – $26, Express Post – $41
International Flat Rate (UK & USA):
- Small (A4): Standard Post – $34, Express Post – $49
- Medium (A3): Standard Post – $47, Express Post – $62
Domestic Shipping (Australia)
We ship using Australia Post and offer both standard and express delivery options:
- Standard Delivery: 2–6 business days.
- Express Delivery: 1–3 business days.
Australia Post delivers to apartments, PO Boxes, Parcel Lockers, and remote locations.
International Shipping
We currently ship internationally to New Zealand, the United Kingdom, and the USA. Orders are sent via Australia Post:
- Standard Delivery: 6–16 business days.
- Express Delivery: 4–12 business days.
Please note that regional and rural areas may experience longer delivery times.
Packaging
Your artwork is carefully protected between sturdy cardboard and mailed in an water resistant satchel to ensure it arrives in perfect condition.
Order Processing Times
Each piece of artwork is custom-made. Please allow 2–3 weeks for production before shipping.
Tracking
Once your order is dispatched, you’ll receive a tracking number to monitor your delivery. You can track your parcel and view estimated delivery dates via:
- The AusPost app or your MyPost account.
- The Australia Post website.
Please allow up to 24 hours for tracking information to become available.
Attempted Delivery (Signature Required)
If your parcel requires a signature and no one is available at the delivery address, Australia Post will leave a notification with details for collection.
Returns and Refund Policy
Due to the custom and personalised nature of our products, we do not accept returns or offer refunds.
If your order arrives damaged, please contact us immediately with photos of the item and packaging, and we will work with you to resolve the issue promptly.
Additional Information
Delivery Collection Options
- Collect your parcel from a Post Office, PO Box, or a free 24/7 Parcel Locker.
- For eligible parcels, Safe Drop is available if you’re not home.
- Customer Testimonials
- Customer Testimonials
Amazing Service & Beautiful Craftsmanship!
"My husband absolutely loves the drawing you did of his parents, as do his siblings and kids. Everyone has commented on how incredibly talented you are and how you managed to catch the essence and sparkle of them as well. I’m already thinking of other pictures I might send your way in the future"
— Claire Douglas
A Unique and Meaningful Gift!
"t takes a lot to make me emotional, but this has brought tears to my eyes. I just love it, thank you."
— Tracey Hooper
Stunning Artwork & Incredible Attention to Detail!
"Amazing! This is my second drawing I have done by Lorelle as a gift"
— Nicole Ladds
A Heartfelt Tribute Captured Perfectly
"When my fur companion of 10.5 years passed, I had no doubt that Lorelle was the artist for the job. I showed her several photos and she put her confidence in one in particular and I trusted her. As expected, she nailed it. When I saw the portrait, it literally brought tears of joy to my eyes. Thank you Lorelle."
— Grace Wass
Contact Us
We’d love to hear from you! Whether you’re ready to place an order, have a custom request, or just have a question, feel free to reach out.
Fill out the form below, and we’ll get back to you as soon as possible.
- Capture your essense in a timeless portrait
- Capture your essense in a timeless portrait